Booking a van
We keep the addresses, the job details, any photo you add, the price and the payment reference, so the driver can do the job and so we can sort out refunds and disputes. If you give a mobile or email, we use it only for updates about that job, a request to rate the driver, your referral code, and at most one “come back” offer about a month later. 45 days after a job ends, your contact details and photo are removed from the booking; messages we sent are deleted after 90 days.
Payment
Card payments are handled by Stripe. We never see or store your card number. When you book, Stripe holds the price on your card and keeps the card on file for that booking, so we can take the payment once a driver accepts; if nobody does, the hold is released.
Drivers
Drivers’ names, ratings and van type are shown to customers. Their home address is never shown: on the map a driver near home appears at the centre of their postcode area. Their exact position is shared with a customer only while they are on that customer’s job. Licence and insurance documents are seen only by Vanflex staff for approval.
Who we share with
Stripe (payments), Twilio (texts), Resend (emails), Mapbox (maps and addresses), Google Firebase (our database and driver sign-in) and Vercel (hosting). We don’t sell data or use it for advertising.
Your rights
You can ask us for a copy of what we hold about you, or for it to be deleted, at any time. We’ll keep only what the law requires us to keep for payments.